
Inbound Call Center Agent
7 dni temu
About the Role
We are seeking a skilled Customer Advisor to join our team at TN Poland. As a Customer Service Representative, you will handle inbound calls from B2B and B2C clients, providing first and second-line support.
Key Responsibilities
- Address contract and billing inquiries thoroughly and efficiently.
- Deal with outbound calls for administrative tasks (e.g., gathering feedback or late payment calls).
- Provide assistance via phone, email, or chat.
- Handle and process customer complaints with empathy and professionalism.
- Deliver technical support for the streaming company.
- Serve B2B and B2C clients on inbound calls as first and second-line support.
Requirements
To be successful in this role, you will need:
- Fluency in Finnish (C1 level or higher).
- Fluency in English (B2 level or higher).
- Attention to detail and problem-solving skills.
- Service-oriented thinking with a focus on customer experience.
- Minimum 6 months of experience in customer service.
- Experience in soft selling and upselling.
- Administrative and technical knowledge.
- Previous customer service experience.
- Skills for efficient navigation of the internet and MS Office applications.
- Positive attitude and personnel culture.
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