Technical Support Engineer

3 tygodni temu


Wrocław, Województwo dolnośląskie, Polska Genpact Pełny etat
About Genpact

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients.

About the Job

The Junior Technical Remote Support Engineer is in charge of providing front and back-office support to customers, utilizing technical knowledge and tools to ensure excellent service. Key responsibilities include implementing and maintaining KPIs, promoting customer satisfaction, and collaborating with internal stakeholders.

Responsibilities
  • Promoting customer satisfaction through timely and effective issue resolution.
  • Closing cooperation with Level 2 teams to ensure seamless support.
  • Utilizing predefined technical tools to troubleshoot and resolve issues.
  • Collaborating with all internal stakeholders, including quality, sales, and other departments.
  • Documenting and processing tickets in our CRM system.
  • Compliance with internal KDGs and internal/external SLAs.
Requirements
  • Minimum Qualifications: Technical training, comparable relevant qualification, or a very good technical understanding.
  • Innovative open understanding of relevant topics.
  • Interested in Lean and Agile methodologies.
  • High understanding of our processes and systems.
  • Open understanding of the activity in the service desk.
  • Understanding of the expectations of our external and internal partners.
  • Very good teamwork and communication skills.
  • Diverse attitude towards all employees and open communication culture.
Language and Travel Requirements
  • Fluent in English and French, both verbal and written.
  • Less than 10% travel required.
Salary and Benefits

We offer an estimated salary of $60,000-$80,000 per year, depending on experience, as well as a range of benefits, including health insurance, retirement plans, and paid time off.



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