Customer Service Representative
2 dni temu
Job Overview
Valeo, an international production company with high-quality standards of work and a leading multinational high-tech automotive supplier, is seeking a skilled Customer Service Contact to join its team.
Key Responsibilities
- You will be the main point of contact for E-commerce customers in a new project, providing exceptional customer service via phone calls and emails in Polish, English, or German languages.
- Ensuring accurate and timely entry of orders in an efficient manner.
- Receiving, processing, and managing customer claims.
- Monitoring service rates to customers and coordinating action plans to improve availability.
- Tracking time transport performance.
- Implementing process improvements by collaborating with other departments to ensure smooth information flow and high-standard services.
- Maintaining a good knowledge of sales administration SAP operations.
Requirements and Qualifications
- A minimum of 3 years' experience in a similar role.
- Advanced proficiency in Polish, English, and German languages is mandatory.
- Strong communication skills, both written and verbal.
- Advanced Google Sheets (Excel) skills.
- Knowledge of SAP software.
- Experience in sales organization is an advantage.
Offered Benefits
- Employment with a reputable international company offering attractive working conditions and benefits, including the possibility of remote work, participation in internal and external trainings, subsidies for MyBenefit cafeteria, additional health and life insurance, private medical care, Employee Retirement Program, and other social benefits.
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