Technical Support Associate

1 miesiąc temu


Warszawa, Mazovia, Polska SupportYourApp Pełny etat

Are you passionate about delivering exceptional customer experiences?

We're looking for a skilled Customer Support Consultant to join our team at SupportYourApp. As a key member of our customer support team, you'll play a vital role in providing top-notch support to our clients and their customers.

This is a fantastic opportunity to work with a leading Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. Our team is dedicated to delivering personalized support that exceeds our clients' expectations.

Key Responsibilities:

  • Provide exceptional customer support via calls, chats, and emails
  • Build positive and long-lasting relationships with customers
  • Stay up-to-date with the latest technology and product developments
  • Work securely with customers' sensitive information
  • Apply the latest customer happiness practices
  • Maintain a working knowledge of our clients' products and services
  • Collaborate with developers and other departments of various IT companies

Requirements:

  • Fluent Swedish and English (B2 level) is required
  • Basic technical understanding and analytical skills
  • Self-management skills and a positive attitude
  • A personal laptop or computer with at least 8Gb of RAM and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Bonus Points:

  • Experience in customer service
  • Experience with CRM systems

Benefits:

  • Fixed schedule and remote work opportunities
  • Inclusive international environment
  • Compensation in USD
  • Good bonuses for referring friends
  • Paid intensive training and probation
  • Work-life balance and responsive management


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