Service Delivery Specialist
4 dni temu
About the Role
This position involves managing service contracts and warranties within the BeNeLux market. The ideal candidate will ensure the quality and functionality of Philips equipment to meet customer needs, manage service requests, and maintain high customer satisfaction levels.
Key Responsibilities
- Creating, renewing, and terminating service contracts and extended warranties
- Modifying existing contracts for appropriate service execution, pricing, and billing information
- Verifying customers' entitlements on ad-hoc requests and issuing invoices and credit/debit notes
- Connecting the correct installed products
- Receiving, monitoring, and ensuring timely closure of all types of service requests
Required Skills and Qualifications
- Approximately 1 year of experience in customer service or a related field
- Fluent Dutch is essential, with English at a minimum B2 level
- Professional experience in fields related to customer service, supply chain, or accounting operations is beneficial
- A positive 'can-do' attitude, strong communication skills, and comprehensive PC skills are required
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