IT Help Desk Technician

7 dni temu


Warszawa, Mazovia, Polska Veeva Systems, Inc. Pełny etat
Career Opportunities at Veeva Systems, Inc.
Veeva Systems, Inc. is a dynamic and rapidly growing company, committed to helping life sciences companies bring therapies to patients faster. We offer a range of career opportunities for motivated and talented individuals who share our passion for innovation and excellence.

About the Role
We are seeking a skilled Product Support Engineer to join our Product Support team. In this role, you will work closely with our Development and QA teams to diagnose, troubleshoot, and resolve complex issues. You will also learn and adapt quickly, demonstrate 'out-of-the-box' thinking, and collaborate with internal stakeholders such as our Consulting and Sales Engineering teams. This is a full-time job with optional on-call responsibilities for weekend coverage.

Key Responsibilities
Your key responsibilities will include providing global support covering all issues related to the Veeva product suite, supporting client administrators across multiple organizations, handling inquiries regarding all technical issues and information requests on application capabilities, navigation, installation, or configuration, and providing coordinated support for getting new releases and configuration changes into production.

Requirements
To be successful in this role, you will need 2+ years of support experience in 2nd- or 3rd-line product support positions, a desire to learn new soft and technical skills, and experience working closely with Development and Technical Operations teams. You must also have the ability to diagnose and use industry-standard tools and techniques to ensure the application performs to client expectations. Fluency in English, both written and verbal, is required.

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