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Salesforce Technical Support Specialist
1 tydzień temu
We are seeking a highly skilled Salesforce Technical Support Specialist to join our team at Full Circle Insights. As a key member of our customer success team, you will play a critical role in ensuring the seamless onboarding and adoption of our products by existing and new clients.
About Us
At Full Circle Insights, we pride ourselves on being a leader in providing powerful, Salesforce native solutions that empower companies to easily create attribution models, measure sales and marketing funnels, and align company-wide. Our team is comprised of former Salesforce executives, marketing experts, product managers, and automation specialists who understand the importance of data-driven decision making.
Key Responsibilities
Your primary focus will be to provide exceptional support to clients, addressing their technical queries and issues in a timely and professional manner. This will involve working closely with internal teams to configure our products/services according to client specifications, providing guidance on best practices and customization options to optimize solution fit and functionality. Additionally, you will be responsible for developing and delivering training programs to empower clients with the knowledge and skills needed to maximize the value of our solutions. You will also establish key performance indicators (KPIs) and success metrics to track the impact of our solutions post-implementation and continuously monitor performance to identify opportunities for improvement.
Requirements
To be successful in this role, you will need to possess a strong understanding of Marketing Operations requirements, as well as experience across the Salesforce product suite. Your proficiency in written and spoken English is essential, along with your ability to design, optimize, and integrate business processes across systems. Active Salesforce certification - Salesforce Administrator - is mandatory, with Advanced Salesforce Administrator or Sales Cloud Consultant certification being preferred.
Benefits
In addition to a competitive salary and benefits package, you will have access to a comprehensive training program, private healthcare, and international projects. Small team dynamics will enable you to build strong relationships with key stakeholders and understand their unique requirements.
