Global Service Desk Specialist
3 tygodni temu
Global Service Desk Specialist
Our team is seeking a skilled Global Service Desk Specialist to provide tier two support on customer requests, inquiries, and/or questions through email, phone, or live chat. As a specialist, you will be responsible for troubleshooting, documenting, escalating, and managing trouble resolution in the best interest of the customer and company.
Key Responsibilities:
- Provides tier two support on customer requests, inquiries, and/or questions through email, phone, or live chat.
- Troubleshoots, documents, escalates, and manages trouble resolution in the best interest of the customer and company.
- May have involvement in escalation support at the tier 1 and 2 levels.
- Handles more complex issues and customers.
- May handle some specialized functions such as 1st level billing support, portal onboarding, and simple GAM requests.
- May provide support in 1 or more languages.
- Works on tasks outside of the queue as assigned by management.
Requirements:
- Fluent written and verbal skills in Dutch or German, as well as English.
- Proven years of experience in a senior customer support/service role.
- Bachelor's degree preferred.
What We Offer:
- Employment in a stable company with an established position in the market.
- Possibility to work within a fast-growing world's 500 Fortune digital infrastructure company.
- Challenging job in a dynamic, professional, international, and multicultural environment.
- Possibility to participate in company-sponsored trainings.
- Employee Assistance Program – access to free counseling, legal, and financial consultations, and crisis intervention.
- Paid employee referral program.
- Opportunity to work in a supportive, inclusive environment with a People-Centric Culture.
- Competitive salary and yearly bonus, as well as a well-defined career path shaped to the individual's career focus and priorities.
- Attractive benefits package.
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