Customer Success Engineer
6 dni temu
We are looking for a highly skilled Customer Success Engineer to join our team at SmartBear. As a key member of our Customer Success Engineering department, you will be responsible for ensuring the successful adoption and implementation of our products among our clients.
Job Description:In this role, you will serve as a technical expert, working closely with our customers to understand their unique business needs and providing guidance on how to leverage our technology to achieve their goals. You will work in tandem with our Customer Success Managers to provide a comprehensive support experience that exceeds our customers' expectations.
Responsibilities:- Become an expert in API Lifecycle, Observability, Performance Testing, Test Management, or UI Testing workflows to educate enterprise customers on the adoption, use, and benefits of SmartBear products.
- Serve as a product subject matter expert and thought leader for assigned products and solutions, injecting SmartBear products into organizational objectives of our enterprise customers.
- Advocate for customer feedback and report requests to Product Management and Development, serving as the voice of the customer to analyze and interpret root causes impacting customer satisfaction.
- Partner with Product Support, Product Management, and Sales Engineering teams to assist customers with questions and issues that may arise.
- Stay ahead of the curve on cutting-edge SmartBear technologies and map products to customer technical needs, continually identifying opportunities to enhance the customer experience.
- Bachelor's degree in Computer Science or equivalent.
- Minimum 4 years of customer interaction and technical implementation experience, with the ability to rapidly generate customer trust and confidence.
- Experience in developing in one or more of the following categories of development languages: JavaScript, Java, Swift, Kotlin, Objective-C.
The estimated annual salary for this position is around $85,000 - $115,000, depending on location and experience.
About Us:SmartBear is committed to making our technology-driven world a better place. We prioritize ethical corporate practices and social responsibility, promoting good in all the communities we serve. Our team is passionate about delivering exceptional customer experiences and growing together as individuals.
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