Service Restoration Manager

1 dzień temu


Warszawa, Mazovia, Polska Emerge Soft Sp. z o.o. Pełny etat

As a member of our team, you will play a key role in ensuring the continuity of our business operations by managing IT incidents effectively. This includes leading the incident management process, acting as the primary point of contact during major incidents, and ensuring that incidents are resolved within agreed Service Level Agreements (SLAs). Our ideal candidate will have a strong understanding of ITIL or other incident management frameworks, as well as experience with incident management tools and ticketing systems (JIRA). Additionally, they will possess excellent communication and interpersonal skills, with the ability to manage multiple stakeholders. If you are looking for a challenging and rewarding role in a dynamic company, we encourage you to apply.



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