Client Engagement Manager
4 dni temu
At NielsenIQ, we are seeking a Client Engagement Manager to join our team. This is an exciting opportunity to work closely with diverse clients, enhancing their experience with our solutions while ensuring high-quality service delivery.
This role offers an exciting chance to develop expertise by working closely with various stakeholders. You will gain firsthand experience in understanding client needs, delivering tailored solutions, and managing complex projects, which will sharpen your analytical, communication, and client management skills.
The Client Engagement Manager will be responsible for serving as the primary operational contact for clients, handling all operational concerns including requirement gathering, delivery timelines, data modifications, and quality issues. You will effectively communicate with clients, coordinating calls and meetings as needed, in collaboration with the Customer Success and Sales Teams to ensure a clear and accurate exchange of information.
You will collect client requirements, translate them into actionable internal work orders, set project timelines, and monitor progress through to successful delivery. You will partner with various internal operations teams to troubleshoot and resolve client inquiries efficiently, ensuring a smooth and effective workflow.
This role provides an exciting opportunity to work collaboratively across different teams and manage multiple projects effectively. You will ensure solutions are delivered to clients with precision, maintaining high standards of quality and meeting agreed-upon timelines.
Key Responsibilities:
- Client Engagement: Serve as the primary operational contact for clients, handling all operational concerns including requirement gathering, delivery timelines, data modifications, and quality issues.
- Communication & Coordination: Effectively communicate with clients, coordinating calls and meetings as needed, in collaboration with the Customer Success and Sales Teams to ensure a clear and accurate exchange of information.
- Requirement Gathering & Delivery: Collect client requirements, translate them into actionable internal work orders, set project timelines, and monitor progress through to successful delivery.
- Collaboration with Operations Teams: Partner with various internal operations teams to troubleshoot and resolve client inquiries efficiently, ensuring a smooth and effective workflow.
- High-Quality Solution Delivery: Ensure solutions are delivered to clients with precision, maintaining high standards of quality and meeting agreed-upon timelines.
We operate in a hybrid work system, with two days a week in the office and the remaining days from home. This gives you the flexibility to work in the environment that suits you best. We also provide all the necessary equipment to ensure you can perform your duties effectively from home.
The estimated salary for this role is around $65,000-$85,000 per year, depending on your location and experience. Benefits include flexible working hours, volunteer time off, LinkedIn Learning, and an Employee-Assistance-Program (EAP). You will have access to various development programs and opportunities for relocation within other departments or even countries.
About NielsenIQ
NielsenIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NielsenIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NielsenIQ delivers the Full View. NielsenIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world's population.
Our commitment to Diversity, Equity, and Inclusion
NielsenIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.
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