Helpdesk Professional
4 dni temu
Axiom Software Solutions Limited is a global leader in software development. We offer a unique opportunity to work with a talented team of professionals who share a passion for innovation and customer satisfaction.
About the Job:
We are seeking an experienced Technical Support Analyst to join our team. As a Technical Support Analyst, you will be responsible for providing technical support to our global customers. Your primary responsibilities will include:
Key Responsibilities:
1. Provide technical support to customers via remote and onsite assistance.
2. Investigate and resolve customer complaints in a timely and professional manner.
3. Implement continuous improvement plans for batch and online operations.
4. Collaborate with second-level teams and suppliers to ensure smooth resolution of issues.
5. Analyze metrics to improve and detect deterioration in services.
Requirements:
• 0-3 years of experience in IT support roles.
• Degree in Computer Science or related field.
• Proficiency in incident management frameworks such as ITIL.
• Experience with Service Now and other helpdesk software.
• Familiarity with monitoring applications and tools.
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