Partner Operations Specialist

3 tygodni temu

Warszawa, Mazovia, Polska NielsenIQ Pełny etat
Job Description

The NielsenIQ Connect Partner Network (NPN) is a curated marketplace of partners within an open ecosystem who provide mutual clients complementary data sets and services. The network removes the burdensome barriers of sharing data so clients can shift from managing data to doing things with it. With their data connected, clients are able to measure, analyze and decide faster - and smarter - than ever before.

The Partner Operations Specialist will be accountable for managing data delivery for new and existing Connected Partners.

Key Responsibilities:

  • Understand and facilitate the execution of the end-to-end partner data enablement and delivery process. This includes:
  • Data Order Execution (including Extract Order Form, API set up, Order Management, etc.)
  • Track and Report Key Metrics (quality escapes, cycle time, etc.)
  • Issue Management (Data Inquiries, API Issues, Extract Issues)
  • Meet with potential and existing partners to explain NielsenIQ data assets
  • Understand and use the NPN CRM
  • Other Administrative and Project Tasks as assigned

Requirements:

  • Strong oral and written communication skills- able to communicate information with clarity and precision across all levels of the organization
  • Ability to drive cross functional alignment among Partner's relationship manager, operations, technology, deployment, and client service as needed to provide a positive, streamlined experience for partners
  • Ability to represent NielsenIQ well to partners and develop good working relationships
  • Ability to negotiate priorities with Operations delivery teams
  • Proficiency with Connect, AOD, and CIP/SFF extracts in order to pull data and answer partner questions
  • Demonstrated proficiency in root cause analysis, understanding KPIs, and all RMS Operations processes
  • Pride in and ability to deliver against commitments
  • Ability to manage priorities and deliver against established timelines
  • Logical thinking and problem solving
  • Detail oriented
  • Ability to work independently and within a team environment
  • Ability to multitask and manage multiple relationships in parallel

Background and Technical Skills:

  • 1-3 years of previous professional working experience
  • Knowledge of RMS and CPS data assets
  • Excellent organizational, presentation, written and communication skills
  • Flexibility with changing needs, comfortable working with unknowns and limited direction
  • Team Player and strong interpersonal skills and ability to work with and influence multiple departments
  • Proficient in Microsoft applications (Excel/PowerPoint/Word etc.)

We offer a stable working environment with employment contract, a possibility to create individual career paths, additional training, and a possibility to engage in charity actions and participation in numerous social activities organized within the company.

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