Dispute Management and Customer Service Associate
7 dni temu
The Role:
We are looking for a highly motivated and detail-oriented individual to join our team as a Card Product Support Expert. As a Card Product Support Expert, you will be responsible for providing exceptional customer service and ensuring compliance with all relevant regulations.
Your primary responsibilities will include:
- Supporting customers in resolving payment disputes
- Maintaining accurate records of customer interactions
- Collaborating with internal teams to ensure compliance with regulatory requirements
Requirements:
You speak and write Swedish fluently (minimum C1) and are fluent in English (B2).
Experience handling customer applications and administrative tasks in a professional, positive, effective way.
- Experience in communicating and explaining the 'why' behind tasks, with the ability to think analytically and detect risks.
- Previous experience with Payment products/card services or KYC/AML/Compliance is a plus.
You possess basic computer handling skills and are result-oriented, service-minded, self-driven, and flexible.
You're a fast learner with excellent communication and relationship-building skills.
What We Offer:
- Hybrid work model: Work from home most of the time after completing the first month of training
- Performance and referral bonuses
- Relocation bonus
- Mobile phone/internet subsidy
- Entertainment benefits for employees
- Paid sick leave
- Great work/life balance: work Monday-Friday
- Medical insurance (life, accident & critical illness insurance)
- Sport subscription
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