Customer Service Analyst
11 godzin temu
As a Junior Card Dispute Specialist, you will play a key role in handling case investigations, customer communications, and collaborating with various internal teams. The ideal candidate will be passionate about problem-solving, providing excellent customer service, and maintaining compliance.
Responsibilities
- Manage case handling and normal production tasks
- Investigate root causes and correct errors
- Translate local language communications to English
- Handle customer communications and support via email and/or telephone according to KPIs and agreed SLAs
- Support customers in minimizing losses related to third-party fraud with payment cards
- Report incidents in your area and maintain compliance in all actions
Requirements
The successful candidate will have:
- Fluency in German and English language skills (speaking and writing)
- Experience handling customer applications and administrative tasks in a professional manner
- Ability to communicate and explain complex concepts, think analytically, and detect risks
- Previous experience with payment products/card industry or services is an asset
- Relevant educational background, such as Financial, Commercial, or legal studies
- Good communication, cooperation, and networking skills
- Positive attitude and high work ethic
- Ability to organize and prioritize tasks effectively
- Analytical mindset and strong problem-solving skills
- Proficient in IT (MS Office 365)
- Team player with an understanding that teamwork is essential for success
Our Benefits
- Flexible working hours and remote work options
- Comprehensive training programs and professional development opportunities
- Access to state-of-the-art technology and tools
- Collaborative and dynamic work environment
- Opportunities for career growth and advancement
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