Head of IAM Operations

3 tygodni temu

Warszawa, Mazovia, Polska emagine Consulting Pełny etat

Job Title: Head of IAM Operations

Job Summary:

We are seeking an experienced Head of IAM Operations to lead our Identity and Access Management (IAM) operations team. The successful candidate will be responsible for overseeing the daily operations of our IAM systems and services, ensuring they are running smoothly and securely.

Key Responsibilities:

  • Manage the IAM Ops team, including on-call duty planning, monitoring, and resource allocation.
  • Ensure fast resolution of major and critical incidents, with root cause analysis and mitigating actions taken to prevent reoccurrence.
  • Plan and execute the IAM operations development, roadmap, and budget with the Identity Access Management and Security Access management Product Owner.
  • Work with ServiceNow data to monitor and improve performance metrics.
  • Ensure compliance with IAM policies, standards, and best practices.
  • Lead the IAM operations team, including hiring, training, mentoring, and performance evaluation with support from the People leader of Identity Access Management and Security Access Management.
  • Coordinate with other teams and stakeholders, such as Network Operations, security, and auditors to ensure Operational Excellence.
  • Identify and implement other IAM operations tools, processes, and automation to enhance efficiency and effectiveness.

Requirements:

  • At least 7 years of experience in IAM operations, or a similar role, in a large and complex organization.
  • Experience working with IAM Operations and On-call services.
  • At least 3 years of management and leadership experience, preferably including managing on-call teams.
  • Some knowledge of IAM concepts, principles, and technologies, such as identity lifecycle management, access management, authentication, authorization, single sign-on, multi-factor authentication, privileged access management, etc.
  • Proficient in IAM operations tools, such as IAM platforms, directories, databases, monitoring systems, ticketing systems, etc.
  • Excellent communication, collaboration, and leadership skills.
  • Ability to work under pressure, prioritize tasks, and meet deadlines.
  • Strong analytical, problem-solving, and decision-making skills.
  • Proficient in verbal and written English.
  • Certifications in ITIL and IAM, such as CIAM, CISM, CISSP, etc., are preferred.
  • Experience from a regulated industry like pharma or banking is a plus.

We Offer:

  • Long-term cooperation.
  • Transparently built relations based on trust and fair play.
  • Flexible working hours.
  • Co-financed benefits: Medicover card, Multisport card.
  • Challenging international projects in Scandinavian business culture.

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