Head of IAM Operations

4 tygodni temu

Warszawa, Mazovia, Polska emagine Consulting Pełny etat
Job Title: Head of IAM Operations

At emagine Consulting, we are seeking an experienced Head of IAM Operations to lead our Identity Access Management (IAM) operations team. As a key member of our organization, you will be responsible for ensuring the smooth and secure operation of our IAM systems and services.

Key Responsibilities:
  • Manage the IAM Ops team, including on-call duty planning, monitoring, and resource allocation.
  • Ensure fast resolution of major and critical incidents, with root cause analysis and mitigating actions taken to prevent reoccurrence.
  • Plan and execute the IAM operations development, roadmap, and budget with the Identity Access Management and Security Access management Product Owner.
  • Work with ServiceNow data to monitor and improve performance metrics.
  • Ensure compliance with IAM policies, standards, and best practices.
  • Lead the IAM operations team, including hiring, training, mentoring, and performance evaluation with support from the People leader of Identity Access Management and Security Access Management.
  • Coordinate with other teams and stakeholders, such as Network Operations, security, and auditors to ensure Operational Excellence.
  • Identify and implement other IAM operations tools, processes, and automation to enhance efficiency and effectiveness.
Requirements:
  • At least 7 years of experience in IAM operations, or a similar role, in a large and complex organization.
  • Experience working with IAM Operations and On-call services.
  • At least 3 years of management and leadership experience, preferably including managing on-call teams.
  • Some knowledge of IAM concepts, principles, and technologies, such as identity lifecycle management, access management, authentication, authorization, single sign-on, multi-factor authentication, privileged access management, etc.
  • Proficient in IAM operations tools, such as IAM platforms, directories, databases, monitoring systems, ticketing systems, etc.
  • Excellent communication, collaboration, and leadership skills.
  • Ability to work under pressure, prioritize tasks, and meet deadlines.
  • Strong analytical, problem-solving, and decision-making skills.
  • Proficient in verbal and written English.
  • Certifications in ITIL and IAM, such as CIAM, CISM, CISSP, etc., are preferred.
  • Experience from a regulated industry like pharma or banking is a plus.
We Offer:
  • Long-term cooperation.
  • Transparently built relations based on trust and fair play.
  • Flexible working hours.
  • Co-financed benefits: Medicover card, Multisport card.
  • Challenging international projects in Scandinavian business culture.

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