Head of IAM Operations
3 tygodni temu
At emagine Consulting, we are seeking an experienced Head of IAM Operations to lead our Identity Access Management (IAM) operations team. As a key member of our organization, you will be responsible for ensuring the smooth and secure operation of our IAM systems and services.
Key Responsibilities:- Manage the IAM Ops team, including on-call duty planning, monitoring, and resource allocation.
- Ensure fast resolution of major and critical incidents, with root cause analysis and mitigating actions taken to prevent reoccurrence.
- Plan and execute the IAM operations development, roadmap, and budget with the Identity Access Management and Security Access management Product Owner.
- Work with ServiceNow data to monitor and improve performance metrics.
- Ensure compliance with IAM policies, standards, and best practices.
- Lead the IAM operations team, including hiring, training, mentoring, and performance evaluation with support from the People leader of Identity Access Management and Security Access Management.
- Coordinate with other teams and stakeholders, such as Network Operations, security, and auditors to ensure Operational Excellence.
- Identify and implement other IAM operations tools, processes, and automation to enhance efficiency and effectiveness.
- At least 7 years of experience in IAM operations, or a similar role, in a large and complex organization.
- Experience working with IAM Operations and On-call services.
- At least 3 years of management and leadership experience, preferably including managing on-call teams.
- Some knowledge of IAM concepts, principles, and technologies, such as identity lifecycle management, access management, authentication, authorization, single sign-on, multi-factor authentication, privileged access management, etc.
- Proficient in IAM operations tools, such as IAM platforms, directories, databases, monitoring systems, ticketing systems, etc.
- Excellent communication, collaboration, and leadership skills.
- Ability to work under pressure, prioritize tasks, and meet deadlines.
- Strong analytical, problem-solving, and decision-making skills.
- Proficient in verbal and written English.
- Certifications in ITIL and IAM, such as CIAM, CISM, CISSP, etc., are preferred.
- Experience from a regulated industry like pharma or banking is a plus.
- Long-term cooperation.
- Transparently built relations based on trust and fair play.
- Flexible working hours.
- Co-financed benefits: Medicover card, Multisport card.
- Challenging international projects in Scandinavian business culture.
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