Senior Client Relationship Manager

1 dzień temu


Warszawa, Mazovia, Polska 11101 Citibank Europe plc Poland Pełny etat
Job Title: Senior Client Relationship Expert

Citi is seeking a highly skilled Senior Client Relationship Expert to join our team in Poland. As a key member of our Commercial Cards business, you will be responsible for maintaining and strengthening relationships with our EMEA-based clients.

Key Responsibilities:
  • Proactively communicate with clients through regular conference calls and face-to-face reviews to ensure their program operates optimally.
  • Influence clients to optimize their program for both their organization and Citi.
  • Resolve day-to-day issues with key client contacts, focusing on root cause resolution.
  • Take ownership of issues and coordinate fast resolution.
  • Identify opportunities for proactive program improvement and implement continuous process improvement.
  • Cross-sell products and solutions to existing clients in collaboration with Citi teams.
Requirements:
  • Fluent English and fluency in one of the following European languages (German, French).
  • A minimum of 2 years of experience in business-to-business customer service, account management, or sales.
  • Excellent presentation and communication skills.
  • Highly articulate with influential verbal skills and precise written skills.
  • Proven business maturity with credibility and respect with senior client contacts.
  • Strong MS Office and system skills.
We Offer:
  • Competitive salary with annual salary review and discretionary annual performance bonus.
  • Social benefits, including private healthcare, pension scheme, multisport, life insurance, holiday allowance, anniversary program, and competitive maternity and paternity scheme.
  • Hybrid work model with flexible working hours.
  • Dynamic, supportive, and diverse work environment with multiple affinity and social networks.
  • Structured onboarding process and extensive training offering.
  • Opportunity to influence task performance and encourage improvement ideas.
  • Unlimited development opportunities within Citi's global network.
  • Exposure to internal stakeholders and senior management.


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