Senior Client Relationship Manager
1 dzień temu
Citi is seeking a highly skilled Senior Client Relationship Expert to join our team in Poland. As a key member of our Commercial Cards business, you will be responsible for maintaining and strengthening relationships with our EMEA-based clients.
Key Responsibilities:- Proactively communicate with clients through regular conference calls and face-to-face reviews to ensure their program operates optimally.
- Influence clients to optimize their program for both their organization and Citi.
- Resolve day-to-day issues with key client contacts, focusing on root cause resolution.
- Take ownership of issues and coordinate fast resolution.
- Identify opportunities for proactive program improvement and implement continuous process improvement.
- Cross-sell products and solutions to existing clients in collaboration with Citi teams.
- Fluent English and fluency in one of the following European languages (German, French).
- A minimum of 2 years of experience in business-to-business customer service, account management, or sales.
- Excellent presentation and communication skills.
- Highly articulate with influential verbal skills and precise written skills.
- Proven business maturity with credibility and respect with senior client contacts.
- Strong MS Office and system skills.
- Competitive salary with annual salary review and discretionary annual performance bonus.
- Social benefits, including private healthcare, pension scheme, multisport, life insurance, holiday allowance, anniversary program, and competitive maternity and paternity scheme.
- Hybrid work model with flexible working hours.
- Dynamic, supportive, and diverse work environment with multiple affinity and social networks.
- Structured onboarding process and extensive training offering.
- Opportunity to influence task performance and encourage improvement ideas.
- Unlimited development opportunities within Citi's global network.
- Exposure to internal stakeholders and senior management.
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