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IT Support Specialist with a Passion for Excellence
1 miesiąc temu
We're not just setting up an IT hub—we're crafting an exceptional tech support experience in our region. We're searching for an IT Service Desk Specialist who loves solving problems, enjoys helping people, and knows their way around technology like a true navigator.
As the first point of contact for our colleagues' tech needs, you'll make their workday a breeze by providing timely and efficient support. But that's not all—your input will help refine processes and contribute to a collaborative IT environment that fuels our growth and success.
What we can offer- Flexibility that Fits Your Life: Work hybrid with hours that suit you.
- A People-First Culture: We invest in your growth, value your ideas, and celebrate your successes.
- Real Impact: Your role will directly shape our IT processes and contribute to a smooth-running company.
- Attractive Benefits: From competitive pay and health insurance to sabbatical opportunities, we take care of our people.
What You'll Be Doing:
- Guiding on Microsoft 365: Assist with troubleshooting and optimizing Outlook, Teams, SharePoint, and OneDrive to keep everything running smoothly.
- Managing Access Like a Pro: Handle accounts, password resets, and permissions in Active Directory and Azure AD.
- Troubleshooting from Anywhere: Solve issues with software, hardware, and networks remotely using top-tier support tools.
- Creating Clarity: Build and update user guides to empower colleagues with easy, self-service solutions.
- Staying Available: Be part of our 24/7 emergency hotline team, ensuring round-the-clock technical support when it's most needed.
What we expect
Someone who thrives on solving challenges, building strong relationships, and making a tangible impact. You'll need to be approachable, resourceful, and able to translate technical terms into language everyone understands.
In your application, we hope to see:
- 3–5 years in IT support or a related role.
- Knowledge of Microsoft 365, Active Directory, Azure AD, and ITSM tools like Topdesk.
- A knack for troubleshooting hardware, software, and network issues.
- Fluent English skills (B2+/C1) to support our global teams.
- Suggested: ITIL certification or knowledge of its principles.
- Suggested: Experience in managing emergency response systems.
Estimated Salary: $45,000 - $60,000 per year
