Technical Support Specialist

1 tydzień temu


Wrocław, Województwo dolnośląskie, Polska Genpact Pełny etat

Genpact is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

As a key member of our Technical Services Department, the Junior Technical Remote Support Engineer is responsible for providing exceptional support to our customers. Key responsibilities include:

  • Front and back-office support, including customer support and connection to Level 2
  • Utilizing technical knowledge and tools to provide the best possible support to our customers
  • Implementing and maintaining internally specified KPIs
  • Participating in the promotion of continuous improvement initiatives

Key qualifications for this role include:

  • Technical training or a comparable relevant qualification
  • Innovative and open understanding of relevant topics
  • Interest in Lean and Agile methodologies
  • High understanding of our processes
  • Open understanding of the activity in the service desk
  • Understanding of the expectations of our external and internal partners
  • Very good teamwork and communication skills
  • Diverse attitude towards all employees and open communication culture
  • International networking with all service desk colleagues
  • Mastery and promotion of company values

Language requirements include fluency in English and Italian, both verbal and written.

Travel requirements are less than 10%.

Shift requirements are regular business hours.



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