SIAM Product Expert
1 dzień temu
About the Role
We are seeking a highly skilled SIAM Product Expert to join our team at HITACHI ENERGY SERVICES SP. Z O.O. The successful candidate will drive projects and continuous improvements in the area of end user experience, working closely with product owners and virtual squads to create and deploy industry benchmark SIAM services.
Key Responsibilities
- Lead projects, initiatives, and continuous improvements in end user experience, focusing on ServiceNow front-end capabilities.
- Drive an end user experience-centric culture across the enterprise, particularly within IT teams.
- Map end user journeys and identify improvement areas.
- Collaborate with product owners, virtual squads, and service owners to prioritize and implement improvements.
- Ensure day-to-day governance of employee portals, catalogues, and other communication channels.
- Improve end user experience by resolving data issues, fixing flows, and eliminating redundancies.
Requirements
- ServiceNow experience and/or certifications.
- Strong end user experience background and natural user empathy.
- Proven ownership and success track record.
- Fluent written and spoken English.
- Understanding of corporate structures and IT platforms.
- Ability to work in Agile and/or DevOps environments.
- CSDM knowledge and practical experience a plus.
About Us
HITACHI ENERGY SERVICES SP. Z O.O. is a leading provider of IT services, and we are committed to delivering outstanding user experiences through our ServiceNow platform and Service Management Process Framework.
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