EU Citizenship Delivery Specialist

6 dni temu


Kraków, Lesser Poland lexmotion Pełny etat
Unlock Your Career Potential in Krakow

We are seeking a dedicated Service Delivery & Customer Care Specialist to join our dynamic team at Lexmotion Law Firm. As a key member of our operations, you will play a crucial role in delivering exceptional customer service to our international clients.

About the Role:
  • Ownership of the entire service cycle and smooth delivery to our international clients, including planning, organizing, controlling, and monitoring all necessary operations related to the EU/Polish citizenship procedure.
  • Prepare applications for Polish citizenship and registration of Polish vital records, ensuring accuracy and attention to detail.
  • Help evaluate and analyze foreign documents and other pertinent data, providing expert insights to support our clients' goals.
  • Manage correspondence with clients and provide support to our Associates and Specialists, fostering strong relationships and trust.
  • Establish stable and efficient cooperation with clerks and public institutions, streamlining our operations and enhancing our reputation.
  • Proactively seek team's input and enjoy bouncing ideas off of each other, promoting collaboration and innovation.
  • Manage both volume and complex cases, utilizing your analytical skills and problem-solving expertise to resolve issues efficiently.
  • Mentor team members on adopting a 'client-in-the-center' approach, empowering them to deliver exceptional service and drive business growth.
Requirements:
  • Alignment with our core values: knowledge, teamwork, caring, and maturity.
  • Effective customer service knowledge or equivalent experience, demonstrated through your ability to empathize with clients and tailor your approach to meet their needs.
  • Proactive communication skills for identifying opportunities and suggesting improvements to both clients and within our Lexmotion business, showcasing your creativity and resourcefulness.
  • Ability to prioritize tasks and fulfill commitments responsibly, managing multiple projects and deadlines with ease.
  • Strong verbal and written English skills (C1/C2 level), allowing you to communicate effectively with clients and colleagues from diverse backgrounds.
  • Capacity to give and receive constructive feedback, embracing continuous learning and improvement.
  • Effective usage of business tools such as CRM, Asana, Miro, and others, leveraging technology to enhance our operations and client experience.
What We Offer:
  • An attractive work environment within a company with a clear mission, vision, and supportive values, where you can grow professionally and personally.
  • A hybrid work model and flexible working hours, allowing you to balance your work and personal life.
  • Stability through permanent employment contracts and an attractive package including salary, Multisport benefits, and medical insurance, offering security and peace of mind.
  • Opportunities for both professional and personal growth, empowering you to develop new skills and achieve your career aspirations.
  • Dedicated support from experienced mentors, the leadership team, and colleagues, creating a collaborative and inclusive work environment.
  • A friendly atmosphere with tasty snacks and beverages, making our office a welcoming space to work and socialize.
  • An attractive office location in the heart of old town Krakow, offering easy access to cultural attractions, restaurants, and amenities.


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