EU Citizenship Delivery Specialist
6 dni temu
We are seeking a dedicated Service Delivery & Customer Care Specialist to join our dynamic team at Lexmotion Law Firm. As a key member of our operations, you will play a crucial role in delivering exceptional customer service to our international clients.
About the Role:- Ownership of the entire service cycle and smooth delivery to our international clients, including planning, organizing, controlling, and monitoring all necessary operations related to the EU/Polish citizenship procedure.
- Prepare applications for Polish citizenship and registration of Polish vital records, ensuring accuracy and attention to detail.
- Help evaluate and analyze foreign documents and other pertinent data, providing expert insights to support our clients' goals.
- Manage correspondence with clients and provide support to our Associates and Specialists, fostering strong relationships and trust.
- Establish stable and efficient cooperation with clerks and public institutions, streamlining our operations and enhancing our reputation.
- Proactively seek team's input and enjoy bouncing ideas off of each other, promoting collaboration and innovation.
- Manage both volume and complex cases, utilizing your analytical skills and problem-solving expertise to resolve issues efficiently.
- Mentor team members on adopting a 'client-in-the-center' approach, empowering them to deliver exceptional service and drive business growth.
- Alignment with our core values: knowledge, teamwork, caring, and maturity.
- Effective customer service knowledge or equivalent experience, demonstrated through your ability to empathize with clients and tailor your approach to meet their needs.
- Proactive communication skills for identifying opportunities and suggesting improvements to both clients and within our Lexmotion business, showcasing your creativity and resourcefulness.
- Ability to prioritize tasks and fulfill commitments responsibly, managing multiple projects and deadlines with ease.
- Strong verbal and written English skills (C1/C2 level), allowing you to communicate effectively with clients and colleagues from diverse backgrounds.
- Capacity to give and receive constructive feedback, embracing continuous learning and improvement.
- Effective usage of business tools such as CRM, Asana, Miro, and others, leveraging technology to enhance our operations and client experience.
- An attractive work environment within a company with a clear mission, vision, and supportive values, where you can grow professionally and personally.
- A hybrid work model and flexible working hours, allowing you to balance your work and personal life.
- Stability through permanent employment contracts and an attractive package including salary, Multisport benefits, and medical insurance, offering security and peace of mind.
- Opportunities for both professional and personal growth, empowering you to develop new skills and achieve your career aspirations.
- Dedicated support from experienced mentors, the leadership team, and colleagues, creating a collaborative and inclusive work environment.
- A friendly atmosphere with tasty snacks and beverages, making our office a welcoming space to work and socialize.
- An attractive office location in the heart of old town Krakow, offering easy access to cultural attractions, restaurants, and amenities.
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