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Customer Support Representative

1 tydzień temu


Kraków, Lesser Poland TN Poland Pełny etat

At TN Poland, we're looking for a talented Customer Support Representative to join our team. As a key member of our success team, you'll play a vital role in shaping a truly exceptional experience for our customers.

About the Role:
  • We're seeking a professional with at least two years of experience in customer support, sales support, or telemarketing.
  • You should possess perfect communication skills and be fluent in spoken and written English at least at the B2 level.
  • Candidates who can approach customers in a creative and innovative manner, think outside the box, and provide effective solutions will thrive in this role.
  • We value professionals who are open to new challenges, adaptable, and oriented towards efficient teamwork.
Your Key Responsibilities:
  • Taking care of customer satisfaction and providing top-notch support.
  • Solving tickets submitted by customers and providing them with necessary assistance regarding our services and products.
  • Taking responsibility for effective communication with clients and recommending the best solutions to their problems.
  • Maintaining the company's good image among its customers.
  • Responding to customers' emails and tickets.
  • Coordinating actions with people from other departments as necessary.