Technical Support Professional

4 dni temu


Gdańsk, Pomerania, Polska Polpharma Biologics group Pełny etat
Polpharma Biologics Group: A Leader in Biopharmaceutical Solutions

We are a biopharmaceutical company with cutting-edge facilities across Europe, operating international centers of excellence in cell line development, product and process development, clinical manufacturing, commercial scale production, and regulatory affairs.

This enables us to work on our in-house biosimilar pipeline and provide top-quality contract development and manufacturing services to the industry. We develop medicines that offer new hope to patients suffering from serious diseases, creating a passionate and friendly workplace environment.

The IT Support Specialist is responsible for resolving current issues with IT equipment, software, and infrastructure.

Duties:
  • Receiving and logging user problem reports, initial prioritization, root cause analysis in the ServiceNow platform;
  • Independently diagnosing and resolving most user problems, IT equipment faults or directing to the appropriate service/support group;
  • Installing and configuring hardware, software, and peripherals;
  • Assisting users with current issues (e.g. file recovery, granting access, starting systems);
  • Creating documentation of IT systems used in the organization;
  • Managing user accounts, groups and computers in AD/AAD;
  • Participating in IT projects as a team member;
  • Managing the Microsoft Office 365 service;
  • Managing remote software distribution and monitoring systems;
  • Supporting IT Administrators in the area of managing file servers, email, antivirus systems, application servers;
  • Teamwork, supporting other IT employees in their daily duties;
  • User training in the scope of basic hardware and software functionalities.


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