1st Line Support with German
3 tygodni temu
Czy lubisz nawiązywać kontakty i rozmawiać z ludźmi? Czy chcesz zdobyć doświadczenie zawodowe w dynamicznym środowisku biznesowym? Jeśli tak, to ta oferta jest dla Ciebie
O Firmie: Jesteśmy firmą specjalizującą się w obsłudze klientów biznesowych, dostarczając im innowacyjne rozwiązania i usługi. Nasz zespół składa się z pasjonatów, którzy nie boją się wyzwań i stale dążą do doskonalenia.
1st Line Support with German & English-hybridMiejsce pracy: Kraków
Your responsibilities:
- Providing User Helpdesk Services to inbound customer service requests for dedicated hardware and software within customer environment
- Guide customers according to solution trees and knowledge base to solve incidents and service requests
- Using remote tools to analyze and resolve tickets
- Provide detailed information on all performed activities to the next appropriate level specialists according to the process
- To update the call management system accurately and efficiently with call details, actions taken and resolution
Qualifications:
- Very good command of German and English
- Strong at communication, teamwork, processes and customer orientation, especially friendly and kind behavior on the phone
- PC literacy, especially the usage of Microsoft Office package
- Willingness to work in shifts, based on customer requirements
- Knowledge of customer service principles and practices
What our Client offers:
- Trainings from the first day of work
- Various options of development
- Being part of a multicultural team
- Possibility to use foreign languages on a daily basis
- Teamworking and supportive atmosphere in our teams
- Contract of employment (umowa o pracę)
- Wide range of benefits (life insurance, private medical care, sport card, 26 days of holiday regardless seniority, possibility to work remotely)
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