Sales Operations Manager
1 tydzień temu
David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy which assists businesses in creating positive, interactive, and successful customer interactions using a blend of human touch and technology. Together, we're looking for a Sales Operations Manager to join their teams in Gdańsk.
Position: Sales Operations Manager
Location: Gdańsk, Poland
Work Model: Fully on-site
Employment type: Full-time
Remuneration: Base salary.
DUTIES AND RESPONSIBILITIES:
- Take responsibility for the overall provision of the relevant line of services by vendor
- Serve as liaison between the partner and vendor development and operational team
- Proactively update and flag to partner emerging issues
- Optimize program operations with a focus on process management, key strategic initiatives per quarter
- Manage the scheduling and chairing of all account review meetings and work with applicable managers and dedicated operations leads to review daily, weekly, and monthly operations and performance
- Ensure agreed deliverables are met on time and in right quality
- Conduct regular coaching and development of the team lead group.
REQUIREMENTS:
- Minimum of 7 years of diverse experience in scalable operations and sales
environments ideally with experience in managing internal and external (3rd party vendor partners) stakeholders - Rev Ops Mindset
- Strong collaboration skills across function and regions, ability to adapt to a
fast-paced, international work environment with a passion for making an impact and share best practices - Strong critical and analytical thinking with an entrepreneurial and proactive mindset
- Ability to effectively prioritize tasks and manage time, even under high-pressure situations
- Exceptional communication and presentation skills
- Excellent communication skills in English (C1 and higher). Knowledge of any of the following languages will be considered as an advantage: Polish / Russian, Ukrainian, Czech / Hungarian / Romanian or German.
OFFER:
- Fixed remuneration
- Work hour Monday - Friday 9 - 17:15
- Freedom to implement your own ideas in a highly motivated team
- Close cooperation with other departments
- Demanding and comprehensive area that encourages shaping customer service for our client's key partner
- Internal training and learning opportunities
- Career opportunities in an international company
- Committed and motivated team
- Private medical healthcare
- And many more
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