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Operational Excellence Expert

3 miesięcy temu


Łódź, Polska Nordea Bank Pełny etat

Job ID: 24028  

Are you our new Operational Excellence Expert? In Operational Excellence, part of KYC Process Excellence, we manage and develop the OX methodology and support with the implementation of it within the KYC Service Lines. We enable and initiate sustainable Continuous Improvement activities leading to great customer experiences and improved efficiency in Nordea Operations.


At Nordea, we see that the world is changing fast – and we want to be one step ahead of the curve. That’s why we’re deeply committed to providing the financial solutions of tomorrow to our customers. We’re creating an agile environment where we experiment and grow together – and we need your ideas and unique background. With us, you’ll be in good company with a chance to make your mark on something bigger.

About this opportunity

Welcome to the Operational Process Management Team 1 team. As the Operational Excellence Expert (Temporary position) / GFCP Expert, you’ll play a will play a key role in shaping the way Operational Excellence as a capability is further implemented and developed in KYC Services.

What you’ll be doing:

Acting as a coach and OX training partner for our Operational Service lines Supporting Operational Service lines in planning and driving performance improvements that will have substantial impact on the business results Proactively seeking improvement opportunities in our ways of working Facilitating Kaizen events and other improvement initiatives Catalysing improvement culture by sharing, implementing, and sustaining best practices across different service lines Analysing numerical and verbal data and other sources of information and constantly find ways how to improve our business Acting as a SME for LEAN OX and contribute to the Operational Excellence capability development


You’ll join a fun, collaborative and dynamic team with great atmosphere. Our team consists of experts from different Nordic locations, Estonia and Poland. This is a temporary parental leave cover until August 2025.

Who you are

Collaboration. Ownership. Passion. Courage. These are the values that guide us in being at our best – and that we imagine you share with us.

To succeed in this role, we believe that you:

Demonstrate ability to coach and mentor individuals on their personal transformation to Operational Excellence Are able to collaborate with individuals at all levels within the organization Are able to plan and drive OX initiatives independently Have the right mindset and knowhow to participate in continuous process improvement efforts (ex. Lean, Six Sigma, Agile) Have professional level English-language written and oral communication skills, organizational and time management skills Have passion for improvements and self-development – everything is learning Are comfortable giving and receiving feedback Are able to initiate and generate action, but you are also mastering the deployment and follow-up steps in order to secure successful and sustainable change Possess strong skills in Microsoft Office tools. Experience of using Power BI is a plus


Your experience and background: 

Recommended certifications: LSSGB / LSSBB or Internal Nordea OX certifications (apprentice level) Desired proficiency with basic statistical analysis and change management techniques: Ability to utilise basic statistical analysis (average, standard deviation, charts: bar, pie, run, Pareto etc.) Workshop facilitation skills (also remote/virtual) and fluency in managing communication to various stakeholders as a part of change management process Relevant working experience in LEAN/OX area

What we offer:

Comprehensive onboarding to your new job Opportunity to make a difference while driving efficiency in KYC Services processes Flexible working –we are using hybrid model  Personalized career paths and Leaders who will guide and support you in your development Opportunity to build your network with stakeholders across GFCP and the bank as a whole Global team collaborating in a multicultural environment ‘Great team atmosphere’ is not only a catchline, you will be welcomed to a team with a great spirit

If this sounds like you, get in touch