Customer Service Segmented Vertical Lead/ QSC North
4 tygodni temu
Job Title: Customer Service Segmented Vertical Lead/ QSC North
About Hapag-LloydHapag-Lloyd is a leading liner shipping company with a fleet of modern container ships and a total transport capacity of 11.9 million TEU.
We are seeking a Customer Service Segmented Vertical Lead to deliver the highest level of Customer Service quality to our customers in Area North by ensuring that strategic initiatives and daily tasks are completed efficiently and professionally.
Responsibilities:- Manage, steer and support the Segmented Vertical Team entrusted to ensure excellent customer service.
- Expertise in all topics related to Export, Import and documentation is required.
- Drive performance within the team by promoting Quality promises and KPI deliverables.
- Coach and develop staff, providing feedback and regular performance reviews.
- Support staff with problem-solving, providing guidelines monitoring the workload and case queues to ensure adequate coverage.
- Identify training needs and ensure all team and functional training requirements are recorded and fulfilled.
- Communicate new requirements, processes, and procedures to the staff.
- Promote the application of HL standards and ensure the documentation of local manuals and guidelines, where applicable.
- Identify and communicate areas of concern / proposals to enhance the current business processes to the Regional Customer Service / Business systems teams.
- Participate or assist in the rollout and drive the usage of new and existing products and projects related to Customer Service offerings by HL.
- Participate in cross-functional Area meetings, discussing solutions for daily internal problems involving other teams.
- Handle customer escalations.
- Minimum 3 years of experience in a commercial role, preferably in the maritime sector.
- University degree or equivalent is required.
- Experience on the manager's/team-leader level - preferable.
- Ability to handle in an efficient and supportive way a team of CS coordinators.
- Receptive and able to grasp new ideas and motivate oneself for personal development.
- Result-driven team player with a proactive attitude.
- Ability to work under pressure.
- Excellent command of written and spoken English.
- Working knowledge of MS Office.
An inclusive environment where all people can thrive and contribute to our success.
A diverse and equal opportunities workplace.
-
Renewable Energy Service Professional
2 dni temu
Gdańsk, Pomerania, Polska Archer Pełny etatAbout the JobWe are seeking a wind technician to join our team in Gdańsk. As a wind technician, you will be responsible for handling the practical planning and execution of ordered services. You will also play an essential role in ensuring that all work is conducted in accordance with applicable regulations and legal requirements.ResponsibilitiesAdhere to...
-
Customer Service Representative
7 dni temu
Gdańsk, Pomerania, Polska AirHelp Pełny etatWe are seeking a highly skilled Customer Service Representative to join our team. The successful candidate will be responsible for assisting customers with their claims, answering queries, and communicating in a timely and friendly manner via email, chat, and social media channels.Key Responsibilities:Assess claims and provide prompt responses to customer...
-
Customer Service Engineer
6 dni temu
Gdańsk, Pomerania, Polska Wipro IT Services Pełny etatAbout the RoleWe are looking for an experienced Customer Service Engineer to join our team as a Service Desk Analyst with Dutch and German language proficiency.The role involves providing technical support to multiple customers in a shared services environment, troubleshooting IT issues, managing service requests, and ensuring efficient resolution of...
-
Customer Service Representative
7 dni temu
Gdańsk, Pomerania, Polska Hempel Paints Kuwait Company W.L.L. Pełny etatCustomer Service RepresentativeWe are seeking a highly skilled Customer Service Representative to provide exceptional services to our customers, aligning with our company's vision and values.This is an exciting opportunity to join our team and develop your skills within a dynamic and growing organization.Main Responsibilities:Manage end-to-end cross-border...
-
Customer Service Representative
1 tydzień temu
Gdańsk, Pomerania, Polska Swarovski Pełny etatImmerse yourself in a rewarding role with Swarovski, where innovation and inspiration come together. As a Customer Service Representative, you will join a diverse team that is pushing boundaries and creating something truly unique. With your exceptional communication skills and passion for delivering outstanding customer experiences, you will play a vital...
-
Customer Service Representative
11 godzin temu
Gdańsk, Pomerania, Polska Regus Pełny etatJob Description:As a Customer Service Representative, you will be the first point of contact for our clients and will be responsible for providing them with a positive and memorable experience.Responsibilities:Handle customer inquiries and resolve issues promptly and efficiently.Provide information and assistance to clients, including directions and...
-
Customer Service Advocate
6 dni temu
Gdańsk, Pomerania, Polska TN Poland Pełny etatAs a Customer Service Advocate at TN Poland, your role will be to provide top-notch support to gamers and loyal customers. You will communicate effectively while working within a dynamic team structure.You should have excellent attention to detail, strong communication skills, and knowledge of computers. Fluency in English and a proactive attitude with the...
-
Customer Service Specialist
3 dni temu
Gdańsk, Pomerania, Polska Kemira Pełny etatKemira is a pioneering force in sustainable chemistry, committed to advancing human progress and quality of life. The company is currently looking for a highly skilled Coordinator, Customer Order Management with Italian language proficiency to join its Customer Service team in Gdańsk, Poland.This is a unique opportunity to work in a stable international...
-
Global Wind Maintenance Specialist
2 dni temu
Gdańsk, Pomerania, Polska Archer Limited Pełny etatJob ResponsibilitiesFamiliarize yourself with relevant customer procedures as well as Vertical Service's project-specific procedures and checklists.Contribute to the efficient, safe, and precise completion of turbine service.Maintain oversight of tools and material requirements.
-
Multilingual Customer Service Representative
1 dzień temu
Gdańsk, Pomerania, Polska AirHelp Pełny etatAre you passionate about delivering exceptional customer experiences? Do you have a keen eye for detail and a talent for resolving complex issues?About the JobAirHelp seeks a Multilingual Customer Service Representative to join its Operations Team, providing top-notch support to air passengers with delayed, cancelled, or overbooked...
-
Customer Service Associate
13 godzin temu
Gdańsk, Pomerania, Polska Cargotec Pełny etatWe are seeking a Customer Service Associate to join our team, responsible for ensuring customer satisfaction by efficiently managing warranty claims.About the RoleThe ideal candidate will be able to collaborate with various stakeholders, contributing to the continuous improvement of our warranty processes.This role also involves identifying process...
-
North East Europe Marine Operations Director
4 tygodni temu
Gdańsk, Pomerania, Polska TN Poland Pełny etatJob SummaryThe North East Europe Marine Operations Director is responsible for overseeing all operational activities within a specific geographical area, implementing strategic plans, managing day-to-day operations, and ensuring the achievement of quality, technical, operative, and financial objectives.Key ResponsibilitiesStrategic Planning and...
-
Customer Service Specialist with Finnish
4 tygodni temu
Gdańsk, Pomerania, Polska TN Poland Pełny etatCustomer Service SpecialistWe are seeking a highly organized and proactive Customer Service Specialist to join our team in Gdańsk.The successful candidate will be responsible for providing high-quality customer service, handling day-to-day order management, disputes and queries from customers over the phone and in writing, and reporting to relevant business...
-
English Speaking Customer Service Professional
1 tydzień temu
Gdańsk, Pomerania, Polska Swarovski Pełny etatSwarovski invites applications for a English Speaking Customer Service Professional. As a key member of our team, you will be responsible for delivering exceptional customer service, guiding customers through product selections, promotions, and order details.Key responsibilities include:Providing high-quality customer service, responding to inquiries within...
-
Customer Service Specialist with Romanian
4 tygodni temu
Gdańsk, Pomerania, Polska Swarovski Pełny etatCustomer Service Specialist with Romanian (12-month contract)Customer Service Specialist with Romanian (12-month contract)At Swarovski, where innovation meets inspiration, our people desire to explore, experience and create. As a Customer Service Specialist, you will get a chance to work in a rewarding role within a diverse team that is pushing boundaries....
-
Customer Service Specialist with German
4 tygodni temu
Gdańsk, Pomerania, Polska TN Poland Pełny etatJob DescriptionCustomer Service Specialist with GermanAs a Customer Service Specialist, you will play a vital role in delivering exceptional customer experiences.ResponsibilitiesHandle order processing and customer inquiriesRegister, track, and resolve disputes and queries from customers via phone and written communicationCollaborate with colleagues from...
-
Slovenian Customer Service Specialist Wanted
5 dni temu
Gdańsk, Pomerania, Polska TN Poland Pełny etatJob Overview:LeasingTeam Professional is a leading recruitment agency specializing in permanent recruitment for mid- and senior-level positions and white-collar outsourcing. We apply a trademark ASSET methodology to structure recruiter activities and boost their effectiveness.We are currently looking for a Customer Service Agent with Slovenian fluency to...
-
Gdańsk, Pomerania, Polska TN Poland Pełny etatRole OverviewAt Swarovski, we're seeking a talented and motivated Junior Customer Service Specialist to join our team. As a representative of our brand, you'll provide exceptional customer service, ensuring a seamless experience for our customers.The ideal candidate will possess fluency in English and at least one other European language, with a strong...
-
Customer Service Professional with English, Gdańsk
4 tygodni temu
Gdańsk, Pomerania, Polska TN Poland Pełny etatCustomer Service Professional with EnglishWe are seeking a highly skilled and motivated Customer Service Professional to join our team at Foundever.Key Responsibilities:Provide exceptional customer service through various communication channels, including chat, email, and phone.Answer incoming calls and meet targets set by the customer and management.Follow...
-
Gdańsk, Pomerania, Polska PMSolutions Pełny etatPMSolutions is hiring a Customer Service Representative with Nordic expertise. As a key point of contact for our clients, you will be responsible for resolving customer inquiries and providing top-notch support. Your excellent communication skills in Norwegian and English will enable you to effectively communicate with our clients and colleagues.This is an...