English Speaking Customer Service Professional
5 dni temu
Swarovski invites applications for a English Speaking Customer Service Professional. As a key member of our team, you will be responsible for delivering exceptional customer service, guiding customers through product selections, promotions, and order details.
Key responsibilities include:
- Providing high-quality customer service, responding to inquiries within our company's KPIs
- Resolving queries and complaints by understanding customer needs, identifying root causes, selecting appropriate solutions, and ensuring full resolution and customer satisfaction
- Maintaining accurate data and ensuring seamless operations and impeccable service delivery
- Contributing to Continuous Improvement initiatives by delivering ideas and driving standardization, efficiency, and quality improvement projects
We seek a highly skilled individual with the following attributes:
- Fluency in English speaking and writing (minimum C1 level)
- Intermediate proficiency in speaking and writing in either French or German is advantageous (minimum B1 level)
- A fast learner with strong customer service focus
- High degree of accuracy and attention to details
- Strong communication and cooperation skills
- Strong cultural awareness
- Experience in handling SAP and/or Service Management Tools - nice to have
- A comprehensive understanding of local cultures - nice to have
- Work experience in a virtual, multi-national set up - nice to have
- Knowledge of eCommerce business - nice to have
Our benefits package includes:
- Private medical coverage
- Life insurance
- Employee Assistance Program
- MyBenefit program
- Employee social fund
- Recognition awards
- Swarovski products discounts
- Learning and development programs
- Volunteering leave
About Our Mission
Swarovski is committed to being an equal opportunity employer, promoting diversity and inclusion in the workplace.
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