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Client Success Advocate
2 tygodni temu
About Our Team
We're a diverse team of thinkers and problem solvers at Dun & Bradstreet, driven by a common curiosity: to turn data into value. We combine global data and local expertise to empower clients to make informed decisions.
The Job Description
In this role, you'll interpret and define client needs, aligning them with our capabilities and value. You'll collaborate closely with the Relationship Manager and Client Success team, becoming a specialist in our product offerings.
Live product demonstrations and compelling collateral will be key components of your success. Fuel cross-sell, up-sell, and new business opportunities, ensuring our clients receive tailored solutions that meet their needs.
Responsibilities- Engage in strategic conversations to understand and align with clients' business objectives and goals. Collaborate with the frontline sales team, actively participating in the evaluation stage of the sales process as the technical expert for our product suite.
- Capture clients' attention with clear, impactful demonstrations, articulating methodologies and showcasing how our products enhance organizational efficiencies. Play a key role in account planning, providing industry insights and assisting with client and market segmentation.
- Showcase product capabilities, overcome objections, and craft a buying vision tailored to each client. Drive revenue growth by interpreting and defining client needs, aligning their objectives with the value of Dun & Bradstreet's products.
- Support sellers in packaging, pricing, and presenting solutions, highlighting return on investment. Ensure compliance with all business initiatives and maintain accurate data in CRM software to support territory and account planning.
- Experience: At least 2 years in a customer-facing Field Sales role, focused on selling new solutions and driving new business.
- Technical Expertise: Skilled at providing technical solutions tailored to clients' needs within the practice area.
- Customer-Centric: Proactive and dedicated to delivering exceptional customer experiences throughout the entire journey.
- Tech-Savvy: High aptitude for staying current and training on related technology areas. Proficient in CRM software and Microsoft Office Suite.
- Ownership Mindset: Be a proactive problem solver, curious, and inspired to take action. Collaborate and connect with people and teams to drive success.
- Growth Mindset: Continuously learn through social experiences, relationships with stakeholders, experts, colleagues, and mentors. Expand your competencies through structured courses and programs.
- Language Skills: Fluency in English language.
