Support Specialist
3 dni temu
About our team: We are a dynamic group of 30+ individuals dedicated to delivering top-notch support to over 40,000 customers worldwide. Our primary focus is on providing prompt, clear, and effective communication, ensuring that our clients receive exceptional service quality.
Our daily activities involve supporting customers with code installation, product usage, customer exit reporting, billing assistance, and more. Quick, efficient, and high-quality communication is crucial in this role. We also collaborate with technical support teams to resolve complex cases.
To be successful in this position, you will need:
- Excellent English language skills;
- Prior experience in business customer support;
- Fast typing skills (at least 40 WPM);
- Strong multitasking abilities;
- Ability to work non-traditional hours, including night shifts;
- Strong analytical and communication skills;
- Flexibility to adapt to changing priorities;
- Bonus point if you have basic knowledge of JavaScript and HTML.
We offer a hybrid work model, where our team members in Wrocław and nearby locations follow a 3/2 schedule: three days in the office for creativity, teamwork, and social interaction, and two days working from home. Remote team members contribute significantly to product development while maintaining valuable face-to-face connections through regular office visits.
In addition to our flexible work arrangement, we provide various benefits to support your well-being and productivity:
- A comprehensive package of health and wellness benefits;
- An equipment budget for a comfortable home workspace;
- Unlimited paid time off and sick leave policy;
- An environment focused on outcomes rather than worked hours;
- A collaborative culture centered around shared goals and success.
We're proud to offer opportunities for growth and professional development within our company, Text SA, which encompasses LiveChat, ChatBot, HelpDesk, KnowledgeBase, and OpenWidget. If you believe this could be an exciting place to start or continue your career, we'd love to hear from you.
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