Customer Support Professional with French Language Expertise

2 dni temu


Warszawa, Mazovia, Polska Equinix Poland Sp. z o.o. Pełny etat
Job Description

We are seeking a skilled Customer Support Agent to join our Global Service Desk team.

As a key member of our team, you will provide tier two support on customer requests, inquiries, and/or questions through email, phone, or live chat.

Key Responsibilities:

  • Provide complex support on customer requests and inquiries.
  • Escalate issues when necessary and manage trouble resolution in the best interest of the customer and company.
  • Handle specialized functions such as 1st level billing support, portal onboarding, and simple GAM requests.
  • May provide support in one or more languages.

Process and Improvement

As a Customer Support Agent, you will be responsible for:

  • Consuming process documentation.
  • Identifying and recommending modifications to current processes and procedures.
  • Logging incidents related to production bugs and tracking them to resolution.

Business Systems

You will develop knowledge of and learn business systems (e.g., Siebel, CSC, ECP) within the GSD and:

  • Provide suggestions for improvement.
  • Coach and develop GSD agents.

Training and Development

As a Customer Support Agent, you will:

  • Assist with post-training support of new hires.
  • Provide side-by-side mentoring to peers and less senior agents.

Requirements and Qualifications

To be successful in this role, you must have:

  • Fluent written and verbal skills in French and English.
  • Proven years of experience in a senior customer support/service role.
  • A Bachelor's degree preferred.

What We Offer

Equinix offers a challenging job in a dynamic, professional, international, and multicultural environment. You will have the opportunity to:

  • Work in a stable company with an established position in the market.
  • Participate in company-sponsored trainings.
  • Benefit from a competitive salary and yearly bonus.
  • Enjoy attractive benefits and a well-defined career path.


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