High Voltage Technical Support Specialist

4 godzin temu


Warszawa, Mazovia, Polska Bruker Business Support Center Sp. z o.o. Pełny etat

Remote Service Engineer (m/f/d)

Your key responsibilities include:

  • Providing remote technical customer support
  • Assisting the regional and global customer hotline with first-level support
  • Offering second-level support, particularly for installations, spare parts replacement, diagnostics, and planned maintenance using remote tools
  • Serving as a technical resource for the sales team regarding questions and aftermarket sales, including upgrades
  • Maintaining regular customer contacts to ensure maximum satisfaction
  • Backing up field service and providing on-site customer support when necessary
  • Potential business travel

Requirements

To succeed in this role, you will need:

  • A degree in materials science, physics, or engineering
  • 1-3 years of experience with high-voltage equipment
  • 1-3 years of customer service experience
  • Excellent client service skills, focusing on customer and solution-oriented approaches
  • Proficiency in IT and motivation to utilize video and online tools
  • Exceptional written and verbal communication skills
  • Language proficiency: English (minimum C1 level)
  • Bonus points for additional languages, such as German, French, Italian, or Spanish

About Us

Bruker Business Support Center Sp. z o.o. is committed to delivering exceptional service and support to our customers.

We Are Looking For

Candidates who are passionate about providing top-notch customer experiences and have a solid foundation in high-voltage equipment, materials science, physics, or engineering.



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