Customer Support Specialist
11 godzin temu
At ABC Hosting Ltd., we're seeking a skilled Customer Support Representative to join our international team. As a key member of our support team, you'll play a vital role in helping clients resolve issues with their websites and providing them with information about our services.
The ideal candidate will have intermediate-to-advanced English proficiency, be fluent in Portuguese or French, and have a basic understanding of hosting structure. Experience in programming or site maintenance is a plus, and being self-reliant is essential for this remote role.
We offer a competitive salary, a cozy and friendly work environment, and the chance to work with a talented team. Our project management tool is Redmine, and we use Rocket.Chat+ for everyday communication. Salary raises depend on performance and skills.
As a Customer Support Representative, you'll be responsible for:
- Helping clients resolve issues with their websites
- Blocking websites that violate hosting rules
- Interacting with clients and programmers/sysadmins
We're looking for a team player who is passionate about delivering excellent customer service and has a strong work ethic. If you're a motivated and organized individual who is eager to learn and grow with our company, we'd love to hear from you
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