Customer Service Specialist with Czech Language Expertise

4 tygodni temu


Kraków, Lesser Poland Antal Sp. z o.o. Pełny etat

Czech and English + additional European language C1 level

Kraków/Hybrid 3 days from office

Responsibilities:

  • Manage business queries and inbound calls (average 70 interactions per day)
  • Receive and respond to questions related to products, promotions, orders, invoices, payments, returns, online platforms, incentives, terms and conditions, etc., by using our knowledge management resources
  • Process requests and update data in our database
  • Document interactions in our ticket system
  • Help with the implementation of new IT solutions
  • Generate innovative ideas and solutions that will improve customer satisfaction
  • Assist other team members to leverage and develop their capabilities
  • Contribute to projects in various departments outside of regular responsibilities

Requirements:

  • Enthusiastic, communicative approach and willingness to support our customers
  • Czech language at C1 level is a must, together with English at minimum B2 level
  • Excellent knowledge of an additional European language on full professional proficiency
  • Courage to face new challenges and opportunities
  • A great approach to teamwork and focus on internal and external customers
  • Experience in customer service will be an asset

Our offer:

  • Online recruitment process
  • Hybrid Work model (3 days from office)
  • Private medical care in LuxMed Group
  • MyBenefit Cafeteria Platform (with Multisport card available)
  • Group Life Insurance after the probation period
  • Additional day off for your Birthday
  • Additional two days off per year for voluntary activities of your choice
  • Employee discount for high-quality Amway products
  • Annual Bonus depending on the yearly company and individual performance
  • Various portfolio of internal&external trainings: professional certifications, access to the e-learning platform
  • Possibility of growth inside of organization
  • International team environment
  • Relocation package for candidates outside Poland
  • Numerous company events and office initiatives
  • Family atmosphere with no formal dress code
  • Attractive office location in the heart of Krakow

Check out other interesting jobs on: https://en.antal.pl/candidates



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