Customer Support Specialist

4 tygodni temu

Warszawa, Mazovia, Polska Cross Border Talents Pełny etat

About the Role:

We are seeking a highly skilled Customer Support Advisor with proficiency in Danish and English to join our dynamic customer support team at Cross Border Talents. As a key member of our team, you will be the primary point of contact for our clients, assisting with their travel needs and providing top-notch service.

Key Responsibilities:

  • Handle inbound calls and chats in Danish, providing personalized service to customers.
  • Offer guidance on flight bookings, including products, prices, fares, and online services.
  • Manage reservations, including changes in time, destination, or personal details.
  • Process special service requests, such as arranging wheelchair assistance or travel with pets.
  • Assist with ticket cancellations and refunds, ensuring customer satisfaction.
  • Facilitate ticket purchases and manage a variety of payment methods.
  • Provide support for customers facing travel difficulties or disruptions.

Working Conditions:

  • Full-time schedule: 40 hours a week, with weekend shifts twice a month.
  • Office Location: Warsaw, Poland.
  • Work Model: On-site, with potential for a hybrid work model after 3-6 months.

Qualifications:

  • Danish (C1) proficiency, both spoken and written.
  • English (B2) proficiency, both spoken and written.
  • Excellent technical skills, including experience with MS Office, web browsers, and general computer tasks.
  • Strong communication skills and a positive attitude when interacting with customers and team members.
  • Previous experience in customer service or working with CRM platforms is a plus.

What We Offer:

  • A competitive salary of 9550 PLN gross per month.
  • A fully paid 2-month training program, combining practical learning with dedicated support from a training buddy.
  • Private medical care through Luxmed and access to a group insurance program.
  • Sports and leisure benefits, including access to wellness programs and a Multisport card.
  • A dynamic, international work environment with abundant opportunities for career development.
  • Relocation support, including flight tickets and assistance with real estate agency fees.
  • Social events, celebrations, and team-building activities to foster a collaborative culture.
  • Extensive training and development programs, including mentoring and coaching to support your growth.

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