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Customer Experience Agent with Italian
2 tygodni temu
Customer Experience Agent with Italian
About Us:
At ENGINEERINGUK, we pride ourselves on being a customer-centric organization, dedicated to delivering exceptional experiences through our multilingual customer service teams. Our extensive initial training programs ensure that our employees have the necessary skills and knowledge to excel in their roles.
Job Responsibilities:
Your key responsibilities will include supporting customers through various communication channels, analysing and solving customer queries, and sharing information on administrative and technical requests. Additionally, you will make changes to the system, forward faults to other departments, and have the opportunity to upsell and promote products.
Requirements:
To succeed in this role, you will need to possess excellent organizational and communication skills, as well as a strong proficiency in both Italian (C1/C2 level) and English (C1/C2 level). A customer-oriented attitude, good knowledge of MS Office, and willingness to work in shifts 24/7 are also essential qualities for this position.
Why Choose Us:
Join our team of talented professionals and become part of a dynamic organization that values its employees and strives to create a better outcome for our customers and employees alike. We offer a range of benefits, including an Employee Assistance Program, extra days off for volunteering, and opportunities for career growth and development.
