Customer Service Team Lead
4 dni temu
Customer Service Team Leader
About the Role:We are seeking a highly skilled and experienced Customer Service Team Leader to join our team in Łódź. This is an exciting opportunity for someone who is passionate about leading a team and delivering exceptional customer service.
Key Responsibilities:- Leading and mentoring a team of Customer Service Specialists to ensure they have the skills and knowledge needed to provide high-quality customer service.
- Motivating team members to achieve their full potential and recognizing individual achievements.
- Monitoring team performance and identifying areas for improvement.
- Ensuring that customers receive a high-quality experience through efficient order processing in the SAP system.
- Resolving customer complaints and handling escalations in a timely and professional manner.
- University degree or proven track record in customer-centric work with a minimum of 2 years in people management.
- Fluency in English and one additional language: Dutch, German, or French.
- Experience in manufacturing environment will be an asset.
- Knowledge of SAP preferably.
- Ability to solve ad-hoc problems and excellent communication skills.
- Customer orientation and strong analytical skills.
- A contract of employment in a stable international organization.
- The opportunity to act as a crucial role in building new structures.
- Additional benefits including medical care, sports card, cafeteria program, life insurance, pre-paid lunch card, and discount for company's products.
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