Customer Service Specialist in a Dynamic Environment

2 dni temu


Warszawa, Mazovia, Polska XTB Pełny etat

XBT is a licensed brokerage house in the European Union, specialized in trading on OTC derivative instruments. Due to continued growth, we are seeking a Junior German Speaking Customer Service Specialist.

About XTB

We offer a dynamic and fast-paced environment where you can develop your skills and career. Our company is known for its well-recognized brand and international presence. As a customer service specialist, you will be responsible for providing effective support to our clients in German.

Job Description

We are looking for a creative and innovative team player with strong interpersonal skills. The ideal candidate will have a minimum C1 level in German and B2 level in English. Experience in customer service is an asset.

Responsibilities
  • Providing effective and professional customer support in German
  • Assisting with ad-hoc queries, handling telephone, email and chat requests from German-speaking clients
  • Solving problems related to financial transactions and back-office operations
  • Providing support for other departments
  • Maintaining high quality of customer service
Requirements
  • MS Office
  • Analytical skills


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