Advanced Customer Service Specialist
2 dni temu
Customer Support Agent
Overview
At Equinix Poland Sp. z o.o., we are seeking an Advanced Customer Service Specialist to join our Global Service Desk team based in Warsaw.
Job Summary
The ideal candidate will have a proven track record of providing exceptional customer service, handling complex customer inquiries and issues, and working collaboratively as part of a dynamic team.
Responsibilities
- Provide tier two support on customer requests, inquiries, and/or questions through email, phone, or live chat.
- Take ownership of resolving customer issues in a timely and professional manner.
- Work collaboratively with colleagues to ensure seamless customer experience.
- Develop and maintain knowledge of business systems and processes within the GSD.
- Contribute to process improvements and development.
Requirements
Fluent written and verbal skills in Dutch, German, and English.
Proven years of experience in senior customer support/service role.
Bachelor's degree preferred.
What We Offer
- Employment in a stable company with an established position in the market.
- Possibility to work within a fast-growing world's 500 Fortune digital infrastructure company.
- Challenging job in a dynamic, professional, international, and multicultural environment.
- Possibility to participate in company-sponsored trainings package.
- Employee Assistance Program – access to free counseling, legal, and financial consultations, and crisis intervention.
- Paid employee referral program.
- Opportunity to work in a supportive, inclusive environment with a People-Centric Culture.
- Competitive salary and yearly bonus, as well as a well-defined career path shaped to the individual's career focus & priorities.
- Attractive benefits package.
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