Technical Support Specialist for Global Infrastructure

5 dni temu

Warszawa, Mazovia, Polska Equinix Pełny etat

Company Overview:

Equinix is a leading digital infrastructure company that operates over 250 data centers worldwide. We enable businesses to access the right places, partners, and possibilities to scale with agility, speed up the launch of digital services, deliver world-class experiences, and multiply their value while supporting their sustainability goals.

We are committed to providing an equitable work environment that is foundational to our core values as a company and vital to our success. Our team members collaborate on work that impacts the world and are surrounded by endless opportunities to learn new skills and grow in varied directions.

Compensation Package:

The estimated annual salary for this position is between $65,000 and $95,000, depending on experience and qualifications. This includes a competitive base salary, yearly bonus, and a well-defined career path shaped to the individual's career focus and priorities. In addition, we offer an attractive benefits package that includes employee assistance programs, paid referrals, and more.

Job Description:

As a Technical Support Specialist for Global Infrastructure, you will be responsible for providing tier two support on customer requests, inquiries, and questions through email, phone, or live chat. You will troubleshoot, document, escalate, and manage trouble resolution in the best interest of the customer and company. Additionally, you may have involvement in escalation support at the tier 1 and 2 levels, handle complex issues and customers, and perform specialized functions such as billing support, portal onboarding, and GAM requests.

Responsibilities:

  • Provide technical support to customers via email, phone, or live chat
  • Troubleshoot, document, escalate, and manage trouble resolution
  • Have involvement in escalation support at the tier 1 and 2 levels
  • Handle complex issues and customers
  • Perform specialized functions such as billing support, portal onboarding, and GAM requests

Requirements and Qualifications:

  • Fluent written and verbal communication skills in English
  • Proven years of experience in senior customer support or service role
  • Bachelor's degree preferred

Benefits:

  • Competitive salary and yearly bonus
  • Attractive benefits package
  • Well-defined career path shaped to the individual's career focus and priorities

About Equinix:

We are an equal opportunity employer and are committed to ensuring that our employment process is open to all individuals, including those with a disability. If you need assistance or an accommodation, please let us know. We are proud to be a part of the world's top 500 Fortune digital infrastructure company and offer a dynamic, professional, international, and multicultural environment where you can grow and develop your skills.

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