Customer Support Specialist with English Proficiency

16 godzin temu


Kraków, Lesser Poland FORMSTACK Pełny etat
Job Description

The Customer Support Specialist will be the primary point of contact for our Forms customers, providing exceptional support via various communication channels. As a member of the customer support team, you will actively engage with customers to understand their needs and provide solutions. This role is ideal for individuals with excellent communication skills, technical knowledge, and problem-solving abilities.

Key Responsibilities
  • Deliver top-notch customer support via email, phone, and chat
  • Analyze customer issues and provide effective solutions
  • Collaborate with internal teams to resolve complex issues
  • Document customer interactions and feedback
Requirements
  • 1-2 years of experience in customer support, preferably in a moderately technical environment
  • Fluent English language proficiency (C1 level)
  • Proactive, resourceful, and empathetic individual
  • Able to work independently with minimal supervision
  • Good time management and organizational skills


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