Consumer Services Liaison

1 miesiąc temu


Poznań, Greater Poland Newell Poland Services Sp. z o.o. Pełny etat

Job Summary:

We are seeking an ambitious and multilingual Consumer Services Representative to join our team in Poznan, Poland. As a Consumer Services Representative, you will be responsible for delivering exceptional customer service to consumers who use Newell Brands' products.

About the Role:

You will play a key role in providing support to consumers through various communication channels, including email, chat, phone, social media, and online platforms. You will be required to respond to consumer inquiries in a professional and solution-oriented manner, ensuring that the outcome is consumer-centric.

Key Responsibilities:

• Respond to consumer inquiries through various communication channels in a professional and solution-oriented manner.

• Create and maintain consumer information and case management to ensure accurate information is communicated to consumers.

• Utilize knowledge of products to ensure accurate information is communicated to consumers.

• Seek solutions for unusual queries or requests.

• Document information in designated systems to resolve consumer inquiries.

Requirements:

• Fluent English (C1/B2) (spoken & written)

• Fluent French (C1/B2) (spoken & written)

• Good command of MS Word and Outlook

• Outgoing with excellent communication skills (verbal & written)

• Empathy and openness for working with consumers

What We Offer:

• Full-time employment contract

• Customer Service and Product trainings as an integral part of your induction

• Private healthcare

• Pension plan (PPE) with company contribution of 3,5%

• Life insurance

• Hybrid working system; working hours – Monday to Friday

• LinkedIn online learning with 17,000 courses to choose from

• Polish/German/English language classes

• Friendly atmosphere & multicultural environment (30+ nationalities in our Poznan office)

• Discount for some of our products of brands Parker, DYMO, Sharpie, Yankee Candle and others

• Modern, air-conditioned office in the city center (next to Stary Browar) with well-equipped kitchen

• Partly financed Multisport Card or cinema tickets

• Corporate Citizenship Philosophies – environmentally sustainable and socially sensitive business practices

• Aplikuj – paid time-off for charity activities dedicated for local communities right where you live/work.

• Employee Referral Program

• Garaged parking for bicycles in the same building

• Expectant Parents Gift

• Additional projects for those hungry for knowledge and development

Job Details:

• Job title: Consumer Services Representative (English and French)

• Location: Poznan, Poland (hybrid model)

• Reports to: Supervisor, Consumer Services



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