Consumer Services Liaison
1 miesiąc temu
Job Summary:
We are seeking an ambitious and multilingual Consumer Services Representative to join our team in Poznan, Poland. As a Consumer Services Representative, you will be responsible for delivering exceptional customer service to consumers who use Newell Brands' products.
About the Role:
You will play a key role in providing support to consumers through various communication channels, including email, chat, phone, social media, and online platforms. You will be required to respond to consumer inquiries in a professional and solution-oriented manner, ensuring that the outcome is consumer-centric.
Key Responsibilities:
• Respond to consumer inquiries through various communication channels in a professional and solution-oriented manner.
• Create and maintain consumer information and case management to ensure accurate information is communicated to consumers.
• Utilize knowledge of products to ensure accurate information is communicated to consumers.
• Seek solutions for unusual queries or requests.
• Document information in designated systems to resolve consumer inquiries.
Requirements:
• Fluent English (C1/B2) (spoken & written)
• Fluent French (C1/B2) (spoken & written)
• Good command of MS Word and Outlook
• Outgoing with excellent communication skills (verbal & written)
• Empathy and openness for working with consumers
What We Offer:
• Full-time employment contract
• Customer Service and Product trainings as an integral part of your induction
• Private healthcare
• Pension plan (PPE) with company contribution of 3,5%
• Life insurance
• Hybrid working system; working hours – Monday to Friday
• LinkedIn online learning with 17,000 courses to choose from
• Polish/German/English language classes
• Friendly atmosphere & multicultural environment (30+ nationalities in our Poznan office)
• Discount for some of our products of brands Parker, DYMO, Sharpie, Yankee Candle and others
• Modern, air-conditioned office in the city center (next to Stary Browar) with well-equipped kitchen
• Partly financed Multisport Card or cinema tickets
• Corporate Citizenship Philosophies – environmentally sustainable and socially sensitive business practices
• Aplikuj – paid time-off for charity activities dedicated for local communities right where you live/work.
• Employee Referral Program
• Garaged parking for bicycles in the same building
• Expectant Parents Gift
• Additional projects for those hungry for knowledge and development
Job Details:
• Job title: Consumer Services Representative (English and French)
• Location: Poznan, Poland (hybrid model)
• Reports to: Supervisor, Consumer Services
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