Customer Operations Team Lead

7 godzin temu

Gdańsk, Pomerania, Polska Arla foods Pełny etat

About the Job

We are seeking a highly skilled and experienced Customer Operations Team Lead to join our team at Arla Foods. As a key member of our Customer Service leadership team, you will be responsible for leading a team responsible for day-to-day order management, dispute and query handling, reporting, and proactive communication with our customers.

As a Customer Operations Team Lead, you will work closely with the rest of the Customer Operations team to ensure high-quality customer service. You will also manage parts of the daily service operations and lead and inspire people in your own team.

Specifically, you will be responsible for:

  • Delivering results that make a significant contribution to GSS strategy
  • Driving and delivering on the people agenda
  • Developing operational plans and setting day-to-day team objectives
  • Ensuring the optimal composition and motivation of the team
  • Responsible for establishing and maintaining good relationships with customers and all relevant stakeholders in Arla Foods and third parties
  • Ensuring compliance with external regulatory requirements, internal control standards, and group compliance policies
  • Initiating and implementing improvements in ways of working within the team and your own area of responsibility

Who are you?

You are ready for this career step if you can say "yes" to all or most of these things:

  • You are hardworking and can work well in a changing environment and often under pressure
  • You are capable of building positive relationships with your team while handling challenging cases
  • You are inspiring colleagues to deliver high-class results while keeping up a positive energy and high spirits
  • You are also good at managing stakeholders at various levels in the organization

Most likely, you also have:

  • 4+ years of relevant professional experience
  • Proven track record within change management and transformation projects
  • BA or MA in management, finance, accounting, or similar
  • Customer Service process understanding
  • Proficient in English

What do we offer?

Global Shared Services is truly a global setup. As such, you will have the opportunity to collaborate closely with business areas across cultures and borders. You can bring your knowledge and understanding into the mix to break new ground with Customer Service in Global Shared Services.

  • International operating environment
  • Medical care & life insurance
  • Additional benefits like gym card, vouchers, travel points, or cinema tickets, etc.
  • Scandinavian working style & no dress code
  • Trainings with experts & professional induction & development programs
  • Financial support of your education
  • Relocation package
  • Referral program for employees
  • Employee Assistance Program (legal, psychological, health, financial consulting, etc.)
  • Support for your healthy lifestyle (fruit day, facility for sportsmen, sport challenges and activities, Arla active teams / sport groups)
  • Flexible working time and home office work possibility depending on business needs
  • Additional holiday depending on length of employment (up to 4 days)
  • Fully paid 30 min. break

Application and Contact:

If you want to drive innovation and help your colleagues worldwide, then seize this exciting opportunity. For more information, please contact Arla TA Team or Head of Customer Service & Support, Joanna Okraszewska.

Read more about Arla Global Shared Services

Global Shared Services consists of multiple functions that are all placed in the Neptun building in Gdansk – with colourful offices and a beautiful sea view.

As of now, we have an IT Operations and an IT Solutions division dedicated to SAP as well as a variety of app development and implementation projects. Our procurement and finance functions support a wide array of processes such as purchasing, distribution, and sales globally.

We also have a dedicated HR operations division to ensure we attract, develop, and retain the very best of talent around the world.

Together, we are all dedicated to one collective mission: ensuring an optimal global supply of fresh Arla products – every single day.

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