Merchant Success Partner

5 dni temu


Warszawa, Mazovia, Polska PayU Payments Private Limited Pełny etat
Customer Success Manager Job Summary:
We are seeking an experienced Customer Success Manager to join our team at PayU Payments Private Limited. As a key member of our team, you will play a crucial role in helping our Small and Medium Business clients drive product adoption, achieve goals for both parties, and ensure long-term satisfaction.
Responsibilities:
  • Building and maintaining strong relationships with existing and potential SMB merchants.
  • Understanding merchant needs, challenges, and business objectives to provide tailored solutions.
  • Negotiating contract terms and agreements with merchants to ensure favorable outcomes for both parties.
  • Acting as the main point of contact for merchants, addressing questions, concerns, and providing ongoing support.
  • Collaborating with internal teams (e.g., product, marketing, support) to streamline processes and improve merchant experience.
  • Ensuring a smooth onboarding process for new merchants, coordinating with internal teams to address any issues.
  • Regularly using CRM tools to track merchant interactions, sales pipeline, and performance metrics.
  • Identifying opportunities to introduce new services or solutions to existing merchants, contributing to their growth.
  • Monitoring merchant performance and analyzing data to optimize strategies and drive business results.
Requirements:
What We Are Looking For:
The ideal candidate will have 2+ years of experience in customer success or account management role with a strong focus on negotiating contracts that benefit both sides. They will also have excellent communication skills with a focus on sharing insights and providing recommendations to clients. Additionally, they should have fluency in English and good command of Polish.
A successful candidate will be able to build trust while networking with clients, be well-organized, goal-driven, and have a high level of resiliency. Experience in working with CRM will be advantageous.
What We Offer:
We offer full-time employment under a contract of employment, benefits including the ability to develop one's own package in MyBenefit system, series of trainings, and work in an international environment where you work with foreign languages on an everyday basis. You will also enjoy a friendly work atmosphere in a young cooperation-driven team.

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