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Technical Support Professional for Global Teams
1 miesiąc temu
We are seeking a highly skilled IT Support Specialist to join our international team at PandaDoc in Warsaw, Poland. As a key member of our IT department, you will be responsible for providing exceptional technical support to our employees across Europe and the United States.
Responsibilities:
- Deliver top-notch first-line support for hardware and software issues, responding promptly and efficiently to questions from PandaDoc employees
- Investigate common user problems and develop solutions to prevent future issues from arising
- Create training materials for our employees and document common troubleshooting steps in the IT knowledge base
- Respond to assigned tickets, and escalate issues to other team members when required
- Collaborate with other members of IT on PandaDoc's technology projects and initiatives
About You:
- Previous experience providing local and remote technical support
- Strong troubleshooting skills in macOS and Windows
- Ability to diagnose and fix office equipment (printers, monitors, and conference room hardware)
- Ability to analyze and remedy hardware problems on Macs and PCs
- Excellent verbal and written communication skills
- English proficiency (English B1)
Preferred Qualifications:
- Google Workspace or Office 365 administration experience
- Previous work experience with Slack, Zoom, and Okta
- Knowledge of device management with Jamf Pro, Kandji, or Intune (any other MDM tools would also be beneficial)
- Prior experience supporting a large number of users (250+)
- Experience supporting globally distributed teams is a big plus
- Advanced English proficiency (English B2+)
What We Offer:
- A honest, open culture that emphasizes feedback and promotes professional and personal development
- 6 self-care days
- A competitive salary (£45,000 - £60,000 per annum), reflecting your skills and experience
- And much more
About Us:
PandaDoc empowers over 60,000 growing organizations to thrive by streamlining their document workflow. Our all-in-one document workflow automation platform helps fast-scaling teams accelerate their ability to create, manage, and sign digital documents including proposals, quotes, contracts, and more.
