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Customer Competence Center Specialist

3 miesięcy temu

Warszawa, Polska ZF Group Pełny etat

 

Req ID 72207 | Warsaw, Poland, ZF Automotive Systems Poland Sp. z o.o.

  

Your tasks:

  • Central point of contact for all Aftermarket customers (subregional/Country level) in all commercial matters out of Customer Competence Center;
  • Administrate, maintain and monitor execution of Customer Master Data (Address, Contacts, Prices, Payment/INCO terms etc.); administrate customer contracts and agreements;
  • Manage customer orders (order processing; clarify order gap and support for release/shipment; issuing invoices, order acknowledgments);
  • Manage Customer Claims (raise correction document e.g., Credit not/debit note);
  • Sales support by building good relationships and providing customers with information regarding e.g., new products, prices, availability. Proactively identify customer needs, offering new products and alternatives; sales & analysis reporting.

 

Your profile:

  • Bachelor’s degree in economics, business administration or similar;
  • 1-3 years of experience working in customer service, sales support, sales administration etc.;
  • Good knowledge of MS Office (especially Excel), ERP systems (SAP would be an asset), knowledge of CRM, Power BI and Sales Force would be an advantage;
  • Fluent Polish and advanced English skills; additional languages would be beneficial (German, Russian, Nordic, Baltic languages); 
  • Good communication (including negotiation) and interpersonal skills as well as the ability to work as part of a team;
  • Excellent organizational and time management under high time pressure; adaptability and proactive attitude;
  • Experience in remote/hybrid working in a matrix organization.

 

We offer:

  • An employment contract in a stable, global company;
  • Implementation package-full training and support from experienced managers and employees who will make sure that you feel comfortable while performing newly entrusted tasks;
  • Hybrid system work and flexible working hours;
  • Possibility of participation in private medical care (including dental care) and life insurance;
  • Cafeteria system/Sport Card;
  • Global Referral Program;
  • Very good working atmosphere; working in an international team, interesting projects and tasks;

 

Be part of our ZF team as Customer Competence Center Specialist (Customer Service) and apply now

Contact

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