Customer Success Specialist
1 tydzień temu
About the Role
Triumph International is seeking a highly skilled Customer Success Specialist to join our team in Warsaw, Poland. As a Customer Success Specialist, you will play a critical role in delivering exceptional customer experiences, ensuring customer satisfaction, and driving business growth.
Key Responsibilities
- Fulfilling all in- and outbound communication channels and drive pro-active customer-oriented Contact Center according to set KPIs
- Act as the Voice of our Customers, translating their impulse into excellent Customer Experience through all touch points in a relevant time span
- Perform best in class end 2 end returns management, starting from return request management and finish with sending agreed documents to customer including an active internal cooperation with warehouse
- Performing the intake and maintenance of Customer Orders via the Contact Center Team
- Performing the business needed Credit/Debit Memo creation on time and in the correct way including sharing of documents with Business Partners and confirm completion to the requestor
Requirements
- At least 1 year of experience in Customer Service or within a Contact Center environment
- Proficient in Dutch, French, and English both spoken and written
- Advanced skills in both Excel and SAP, enabling you to efficiently manage data
- Excellent communication, collaboration, and problem-solving skills
About Triumph International
Triumph International is a leading global company in the intimate apparel industry, with a presence in over 80 countries. We are committed to delivering exceptional customer experiences and driving business growth through our talented team members.
Why Join Us?
- Opportunity to work for a market leader in the intimate apparel industry
- Join an international and multicultural working environment
- Develop your career in a dynamic and fast-paced organization
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