Customer Success Specialist
2 tygodni temu
Triumph International is a leading intimate apparel company with a presence in over 80 countries. We are seeking a Customer Success Specialist to join our team in Warsaw, Poland.
Key Responsibilities:
- Fulfill all in- and outbound communication channels and drive proactive customer-oriented contact center activities according to set KPIs.
- Act as the voice of our customers, translating their impulses into excellent customer experiences through all touchpoints in a relevant time span.
- Perform best-in-class end-to-end returns management, starting from return request management and finishing with sending agreed documents to customers, including active internal cooperation with the warehouse.
- Perform the intake and maintenance of customer orders via the contact center team.
- Perform business-needed credit/debit memo creation on time and in the correct way, including sharing of documents with business partners and confirming completion to the requestor.
Requirements:
- At least 1 year of experience in customer service or within a contact center environment.
- Proficient in Dutch, French, and English, both spoken and written.
- Advanced skills in both Excel and SAP, enabling efficient data management.
- Excellent communication, collaboration, and problem-solving skills.
Why Triumph International?
- Opportunity to work for a market leader.
- International and multicultural working environment.
- Development opportunities in the fashion industry.
- Hybrid working policy.
As a family-owned business with over 135 years of experience, Triumph International values diversity and collaboration. We strive to create a sustainable society and protect the environment, ensuring our products are manufactured in a sustainable way. We are committed to our employees, offering great career opportunities in a dynamic and fast-paced organization.
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