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Customer Competence Center Specialist
3 miesięcy temu
Req ID 72207 | Warsaw, Poland, ZF Automotive Systems Poland Sp. z o.o.
Your tasks:
- Central point of contact for all Aftermarket customers (subregional/Country level) in all commercial matters out of Customer Competence Center;
- Administrate, maintain and monitor execution of Customer Master Data (Address, Contacts, Prices, Payment/INCO terms etc.); administrate customer contracts and agreements;
- Manage customer orders (order processing; clarify order gap and support for release/shipment; issuing invoices, order acknowledgments);
- Manage Customer Claims (raise correction document e.g., Credit not/debit note);
- Sales support by building good relationships and providing customers with information regarding e.g., new products, prices, availability. Proactively identify customer needs, offering new products and alternatives; sales & analysis reporting.
Your profile:
- Bachelor's degree in economics, business administration or similar;
- 1-3 years of experience working in customer service, sales support, sales administration etc.;
- Good knowledge of MS Office (especially Excel), ERP systems (SAP would be an asset), knowledge of CRM, Power BI and Sales Force would be an advantage;
- Fluent Polish and advanced English skills; additional languages would be beneficial (German, Russian, Nordic, Baltic languages);
- Good communication (including negotiation) and interpersonal skills as well as the ability to work as part of a team;
- Excellent organizational and time management under high time pressure; adaptability and proactive attitude;
- Experience in remote/hybrid working in a matrix organization.
We offer:
- An employment contract in a stable, global company;
- Implementation package-full training and support from experienced managers and employees who will make sure that you feel comfortable while performing newly entrusted tasks;
- Hybrid system work and flexible working hours;
- Possibility of participation in private medical care (including dental care) and life insurance;
- Cafeteria system/Sport Card;
- Global Referral Program;
- Very good working atmosphere; working in an international team, interesting projects and tasks;
Be part of our ZF team as Customer Competence Center Specialist (Customer Service) and apply now
Contact
Izabela Mazurkiewicz - Biçen
